Shipping & Delivery

We know you’re excited to receive your Tevira pieces, so we aim to make your delivery experience as smooth as possible from the moment you place your order.

Australia-Wide Shipping

Tevira currently ships Australia-wide.

FREE Standard Shipping
Enjoy complimentary standard shipping on all Australian orders over AUD 59.

Standard Shipping
A flat shipping fee of AUD 8.99 applies to orders under AUD 59.

Express Shipping
A flat fee of AUD 15.99 applies to all Express shipping.

Estimated delivery times will be displayed at checkout and may vary depending on your location.

Order Processing

Once your order has been placed, you will receive an order confirmation via email.

We carefully inspect and pack every Tevira order before dispatch to ensure your jewellery arrives beautifully presented and in perfect condition.

Orders are generally processed and dispatched within 1–2 business days, Monday to Friday, excluding public holidays.

During launches, promotional periods, sales or other particularly busy periods, processing times may be slightly longer.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.

Please ensure the email address entered at checkout is correct so you can receive your order confirmation and tracking updates.

Estimated Delivery Times

Delivery times depend on your location and the shipping method selected at checkout.

As a general guide:

Standard Shipping: approximately 3–7 business days after dispatch.
Express Shipping: approximately 1–3 business days after dispatch.

Please note that these timeframes are estimates only and may vary depending on your postcode, public holidays, peak shopping periods, weather events or delays experienced by the delivery provider.

Incorrect Addresses & Returned Parcels

Please carefully check your shipping address before completing your order.

Tevira cannot be responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided at checkout.

If your parcel is returned to us due to an incorrect address, failure to collect the parcel or another circumstance outside Tevira’s control, additional shipping charges may apply to have your order sent again.

Delayed or Missing Parcels

Once your parcel has been dispatched, delivery is managed by the relevant shipping provider.

If your parcel appears to be delayed or you are having trouble locating it, please contact us, and we will do our best to assist you with the tracking information available and help you determine the appropriate next steps with the delivery provider.

Public Holidays & Peak Periods

Please allow additional processing and delivery time during public holidays, major sales, promotional periods, new collection launches and peak periods such as Christmas.

While we always aim to have your Tevira pieces delivered as quickly as possible, occasional courier or postal delays may occur that are outside our control.

Need Help?

If you have any questions regarding your order or delivery, please contact the Tevira Customer Care team, and we’ll be happy to assist.

Thank you for choosing Tevira. We can’t wait for your new pieces to arrive. ✨