Refund & Returns Policy

At Tevira, every piece is carefully inspected before being packed and dispatched. We want you to love your jewellery, and if something isn’t right when your order arrives, we’re here to help.

Damaged or Defective Items

If your jewellery arrives damaged, defective, or with an incorrect item, please get in touch with Tevira Customer Care as soon as possible after receiving your order.

Where possible, we recommend contacting us within 3 days of delivery so we can assess and resolve the issue promptly.

Please include:

  • Your order number
  • Clear photos of the item and packaging
  • A short description of the issue
  • An unboxing video

Unboxing Video

We highly recommend recording an unboxing video when you open your Tevira parcel, clearly showing the package and jewellery.

An unboxing video can help us verify any damage or issue that may have occurred before or during delivery and allows us to resolve your request more quickly.

Change of Mind

Due to the nature of jewellery products, Tevira does not offer refunds or returns for change of mind, including where you have selected the wrong style, colour or size.

Please review all product details carefully before completing your purchase.

Earrings & Hygiene

For hygiene reasons, earrings cannot be returned or exchanged for change of mind.

This does not affect your rights where an item is faulty, damaged, incorrectly supplied or otherwise covered by the Australian Consumer Law.

Return Process

Please contact Tevira Customer Care before returning any jewellery.

If your return is approved, we will provide you with instructions regarding the next steps. Please do not send an item back without contacting us first.

Returned jewellery should be sent back with its original packaging and any included accessories where reasonably possible.

Refunds

Once an eligible returned item has been received and inspected, we will notify you of the outcome.

If a refund is approved, it will be processed back to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable. 

 

Need Help?

If you have any concerns about your Tevira order, please contact Tevira Customer Care with your order number and details of the issue.

We’ll be happy to assist you. ✨